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We take pride in our high level of customer satisfaction and our service reputation.

If for any reason you are not satisfied with any part of your purchase from the website only, return the items, in new condition with tags attached and gusset sticker intact and we will be happy to exchange, issue a refund, or keep a credit balance for you subject to the following conditions:

• There are no exchanges and refunds on items reduced in price by 40% or more.
• We do refund or exchange on faulty items in accordance with the relevant legislation.
• Exchanges and refunds will only be issued on the return of the garments within a reasonable time (1 month from purchase – International; 7 days – Australia), in new condition with gusset protector & swing tags intact. Items sent back outside these parameters will be shipped back to the purchaser at their expense.
• Sue Rice Swimwear will not accept items returned in worn, soiled or damaged condition. Items in this condition will be shipped back to the purchaser at their expense.
• We recognize it is sometimes difficult to choose correctly the first time and you might wish to try another style now that you are more educated about our styles. To encourage you, we will pay the freight back to you for the first exchange - Express Post within Australia and Airmail to destinations outside Australia. Choose carefully because subsequent exchanges will be charged at the normal freight cost of your choice.
• In an effort to keep swimsuits affordable for everyone, return freight is the responsibility of the purchaser. Therefore Sue Rice Swimwear reserves the right to deduct any freight costs charged back to Sue Rice Swimwear, from any entitled refund. Refunds exclude shipping costs.
• Similarly, Sue Rice Swimwear reserves the right to charge the purchaser via their nominated credit card with freight costs for variations on orders and exchanged swimsuits sent to the purchaser after the initial order.
• Duty and Tax laws outside Australia are beyond the control and responsibility of Sue Rice Swimwear, therefore any duty or tax charges in your country are in addition and separate to the shipping charges with your order. It is the responsibility of the purchaser to pay these charges. Please ask your local customs/import/mail departments for rates before you place an order to avoid any surprises. Any charges incurred are not refundable by Sue Rice Swimwear.
• No compensation will be entered into regarding delays in delivery due to foreign customs laws. This is outside the control of Sue Rice and is the responsibility of the purchaser to be aware of their own countries import laws and practices prior to ordering.
• Due to circumstances beyond our control, any refund entitlement can take up to 6 weeks from receipt of the item(s). Once we are satisfied the item(s) meet our return criteria, any entitled refund will be issued back to the credit card used at the time of purchase. To make it possible to issue a refund, it is the responsibility of the purchaser to inform Sue Rice Swimwear of any changes to the validity of that credit card. Sue Rice Swimwear will only issue refunds to valid credit cards. Where possible, a receipt will be forwarded to the purchaser via email once the refund goes through.
• To send back the item(s), please ensure that you include your address, email, phone number, reference number and any exchange requirements/reasons for return.

This policy does not apply to items purchased in our Sydney Store. The swimwear in the store is treated as intimate apparel under strict changeroom conditions. ie underwear must be worn. Once the item(s) leave the store, these conditions are breached and it is understood that the item(s) cannot be returned for a mere change of mind or wrong decision.