WELCOME TO SUE RICE ONLINE
We hope to make the transition from our physical store to our web store a pleasant one, but a few reservations were expressed before we closed our doors...
The most common response to closing our Glebe shop was, "How can I buy a swimsuit online? Don`t I need to try it on first?" Yes buying a swimsuit without trying it on seems crazy! You will try it on but it will now just be at your place instead of ours! Seriously though, we understand that reassurance about the online process, now that our Glebe store has closed, is what you want. Most importantly of all, you can order and receive delivery within a week (usually the next business day), try it on in the comfort of your own home with your fan club present (or not), and if it`s not right, call or email us and we will issue an authorization number for an exchange or refund. See our Returns Policy for more info. You can even skype us for some face-to-face advice (see below).
"But how do I choose the right swimsuit?" Well, if you have been a Glebe customer, you have an advantage. You know your style and size! And if you have forgotton or can`t read the label, we probably have your purchase history. Contact us to check. Armed with that info, it`s easy to browse our swimwear categories on the left menu. If you are new to Sue Rice, go to our Size Calculator now.
"There seem to be so many sizes. How do I know my size?" Most styles fit a range of bust sizes and body lengths, that`s why there can be so many sizes listed. If you have a Sue Rice swimsuit, you can check out the inside label. You will notice 3 components on the label: a number (10, 12, 14 etc), a bust size (A, B, C, D, DD and/or E) and a body length (petit, average and/or tall). There will only be one number but there could be a range of bust sizes and body lengths that your swimsuit fits. For example a bikini and a tankini will fit all body lengths by virtue of the fact that they are 2-pieces.
To buy the same swimsuit, choose any of the combinations shown on the label because they relate to the same swimsuit. For example, if the label shows 12|B,C,D|average,tall, 6 slight figure variations will fit that particular style. In other words, choose 12B/average, 12B/tall, 12C/average, 12C/tall, 12D/average or 12D/tall. You will be ONE of these sizes, but all of these body shapes will fit the one swimsuit. Tricky? It`s simply our way to minimize the possibility of buying something that is totally unsuitable for your body shape - a potentially frustrating, freight-costly and time-wasting exercise worth avoiding if possible.
If in doubt, or if you want something different, go to our Size Calculator to reestablish your Sue Rice size. It`s really worth NOT guessing. A list of suitable styles will then be revealed saving you time and energy.
SKYPE - A CHANGEROOM IN YOUR HOME
Sometimes it can be a bit tricky trying on a swimsuit at home without any professional advice. There really is no substitute for a personal fitter, and now you can have one in your very own home! For free!
At Sue Rice, we have just introduced Skype, an interactive, free video/phone link from anywhere in the world. If you have a computer and a webcam or a smartphone, you can call us, or we can call you, and we can have a face to face chat as if you were present in our store. How fab is that!
All you need to do is download Skype or the Skype app for your smartphone, add our address, sue.rice.swimwear to your skype contact list and you are ready to go. Make sure you are calling us during office hours in Sydney (10.00am - 5.00pm weekdays) or contact us to make an appointment. Check the time in Sydney here.
You can call us for advice before you make a purchase or after you receive your parcel. You may have some fitting questions and it`s much easier for us to advise you if we can actually see you.
If you don`t have Skype or don`t want to install it, don`t worry; when you receive your parcel, look for "Tips for Trying on (your Swimsuit) " sent with every order.
Because our trained staff are not there to help you put on your swimsuit, we devised some Do’s & Dont’s to help you get the best fit without us.
The "Tips" you receive will be specific to the style ordered but here is a combined list:
Please note: In an effort to keep swimsuits affordable, return freight and any duty and taxes from outside Australia are the responsibility of the purchaser. Refunds will only be issued on the return of the garments within 1 week for Australian orders and 1 month for orders outside Australia, from the date of receipt. All returned items must be in new condition with gusset protector & swing tags intact. Adjustments and refunds will be issued back the same way the initial transaction was made; either to Paypal or to the credit card used at the time of purchase. See our Returns Policy for details.