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We take pride in our high level of customer satisfaction and our service reputation. This Policy pertains to wholesale/web purchases only.

• Items purchased through the wholesale shop become the property of the purchaser and are non refundable.
• We only exchange on items with a fault in manufacture in accordance with the relevant legislation.
• In the event of a fault in manufacture, and to help us keep track of returned items, exchanges will only be processed with an official AUTHORIZATION NUMBER issued by phone or email from Sue Rice Swimwear head office. If you need to exchange, don`t delay. This number should be established within a reasonable time (1.5 weeks from purchase – International; 3 business days from purchase – Australia). Once the number is issued, the items should be returned immediately, in new condition with gusset protector & swing tags intact. We should receive the return within 4 weeks from purchase – International; 7 business days from purchase – Australia. Items sent back outside these parameters or without the relevant AUTHORIZATION NUMBER are not guaranteed to be processed and could be sent back at the expense of the purchaser.
• Sue Rice Swimwear will not accept items returned in worn, soiled or damaged condition. Items in this condition will be shipped back to the purchaser at their expense.
• Similarly, Sue Rice Swimwear reserves the right to charge the purchaser via their nominated credit card with freight costs for variations on orders and exchanged swimsuits sent to the purchaser after the initial order.
• Duty and Tax laws outside Australia are beyond the control and responsibility of Sue Rice Swimwear, therefore any duty or tax charges in your country are in addition and separate to the shipping charges with your order. It is the responsibility of the purchaser to pay these charges. Please ask your local customs/import/mail departments for rates before you place an order to avoid any surprises. Any charges incurred are not refundable by Sue Rice Swimwear.
• No compensation will be entered into regarding delays in delivery due to foreign customs laws. This is outside the control of Sue Rice and is the responsibility of the purchaser to be aware of their own countries import laws and practices prior to ordering.
• Due to circumstances beyond our control, any refund entitlement can take up to 6 weeks from receipt of the item(s). Once we are satisfied the item(s) meet our return criteria, any entitled refund will be issued back to the credit card used at the time of purchase. To make it possible to issue a refund, it is the responsibility of the purchaser to inform Sue Rice Swimwear of any changes to the validity of that credit card. Sue Rice Swimwear will only issue refunds to valid credit cards. Where possible, a receipt will be forwarded to the purchaser via email once the refund is finalized.
• To send back the item(s), please ensure that you include your address, email, phone number, AUTHORIZATION NUMBER and any exchange requirements/reasons for return.